Stairlift For You is a stairlift supply, installation and repair company based in Colne, East Lancashire, BB8. We are the data controller for the personal information you provide to us.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

By telephone: 01282 869042
By post: Stairlift For You, Colne, East Lancashire, BB8
Online: www.stairliftforyou.co.uk/quotation-form/

When you contact us through our website, by telephone or through our quotation form, we may collect:

• Your name
• Your telephone number and/or email address
• Your home address, to arrange a survey or installation
• Details about your staircase, property and requirements
• Health or disability information you choose to share to help us advise you, for example regarding VAT eligibility

We also collect standard technical data when you visit our website, including your IP address, browser type, pages visited and time on site. This is collected automatically and does not identify you personally.

We use the information you provide solely to:

• Respond to your enquiry or quotation request
• Arrange and carry out a free home survey
• Provide a written quotation for your stairlift
• Install, repair or service your stairlift
• Contact you about your order or appointment
• Send an annual service reminder if you have purchased from us

Our lawful basis for processing is our legitimate interest in responding to your enquiry and providing the service you have requested. Where we process health or disability data, our lawful basis is your explicit consent, provided when you share that information with us.

We do not use your data for automated decision-making or profiling.

We do not sell, rent or trade your personal information to any third party.

We may share your information with:

• Our engineers and installation teams — to carry out the service you have requested
• Stairlift manufacturers — where necessary to place your order or obtain a part
• Website hosting and email service providers — who process data on our behalf under strict data processing agreements

All third parties we work with are required to keep your information confidential and to use it only for the agreed purpose. We do not transfer your data outside the United Kingdom.

We retain your personal data only for as long as necessary:

• Enquiry records — up to 12 months if no order is placed
• Customer installation and repair records — up to 7 years, for warranty and HMRC tax purposes
• Website analytics data — up to 26 months in anonymised form

After the relevant retention period we securely delete or anonymise your data.

Our website uses cookies — small text files stored on your device — to help it function and to understand how visitors use it.

• Essential cookies — required for the website to work correctly
• Analytics cookies — Google Analytics, to understand visitor behaviour in aggregate

We do not use advertising or tracking cookies. You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

We take reasonable steps to protect your personal data against unauthorised access, loss or disclosure. These include:

• UK-based website hosting with industry-standard security
• HTTPS encryption on all pages where data is submitted
• Access controls restricting customer records to staff who need them
• Data processing agreements with all third-party service providers

In the event of a data breach that is likely to result in a risk to your rights, we will notify the Information Commissioner’s Office (ICO) and affected individuals without undue delay.

Under UK data protection law you have the following rights:

• Right of access — to receive a copy of the personal data we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete data
• Right to erasure — to ask us to delete your data where we have no lawful reason to retain it
• Right to object — to object to how we process your data
• Right to restriction — to ask us to restrict processing while a complaint is resolved
• Right to portability — to receive your data in a commonly used format

To exercise any of these rights, please contact us on 01282 869042 or using the form on our website. We will respond within 30 days at no charge.

If you are unhappy with how we have handled your personal data, please contact us in the first instance and we will do our best to resolve your concern.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We may update this Privacy Policy from time to time to reflect changes in our business practices or data protection law. The current version will always be available at www.stairliftforyou.co.uk/privacy-policy/ and will show the date it was last updated at the top of the page.

If you have any questions about this policy or wish to exercise your data rights, please call us on 01282 869042 or use the contact form on our website. We will respond within 30 days.